{
    "id": 656,
    "date": "2026-07-29T02:43:38",
    "date_gmt": "2026-07-28T21:43:38",
    "guid": {
        "rendered": "https:\/\/duqcafe.com\/?page_id=656"
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    "modified": "2026-07-29T23:50:26",
    "modified_gmt": "2026-07-29T18:50:26",
    "slug": "frequently-asked-questions",
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    "link": "https:\/\/duqcafe.com\/en\/frequently-asked-questions\/",
    "title": {
        "rendered": "Frequently Asked Questions"
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class=\"duq-faq-kicker\">DUQCAF\u00c9 \u00b7 Colombia<\/div>\r\n\r\n            <h1>Frequently Asked Questions<\/h1>\r\n\r\n        <\/header>\r\n\r\n        <div class=\"duq-faq-intro\">\r\n            Find answers to the most common questions about DUQCAF\u00c9.\r\n            Select any question below to view the answer.\r\n        <\/div>\r\n\r\n        <h2 class=\"duq-faq-group-title\">About DUQCAF\u00c9<\/h2>\r\n\r\n        <div class=\"duq-faq-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">1<\/span>\r\n                        What is DUQCAF\u00c9?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        DUQCAF\u00c9 is a Colombian specialty coffee brand born in\r\n                        Filandia, Quind\u00edo.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        We are coffee producers and bring our coffee directly from\r\n                        the farm to your cup while preserving our family's coffee-growing tradition.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">2<\/span>\r\n                        What does DUQCAF\u00c9 mean?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        DUQCAF\u00c9 represents the legacy of a coffee-growing family\r\n                        and our commitment to offering specialty coffee cultivated\r\n                        with dedication and respect for the land.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">3<\/span>\r\n                        What is the story behind DUQCAF\u00c9?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        DUQCAF\u00c9 began as a family dream. It all started with our\r\n                        grandfather, a man of the countryside who dedicated his life\r\n                        to coffee.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Together with his wife and their seven children, he worked\r\n                        tirelessly among the coffee fields, leaving a legacy of effort,\r\n                        honesty and love for the land.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Inspired by his story, we decided to continue his journey and\r\n                        create a brand that honors his memory. Our logo is a tribute\r\n                        to him, proudly observing the coffee crops he cared for over\r\n                        so many years.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Today, a new generation continues that legacy by bringing the\r\n                        coffee of Filandia, Quind\u00edo, to homes in Colombia and abroad.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">4<\/span>\r\n                        What makes DUQCAF\u00c9 different?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        We are specialty coffee producers and participate in every\r\n                        stage of the process: cultivation, processing, drying,\r\n                        roasting and commercialization.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        This allows us to offer fresh, traceable and high-quality coffee.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">5<\/span>\r\n                        Why choose DUQCAF\u00c9?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Every cup represents the work of a Colombian coffee-growing\r\n                        family.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Our coffee is made from carefully selected Arabica beans of\r\n                        the Cenicaf\u00e9 1 variety and has achieved an SCA score of\r\n                        85 points.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <h2 class=\"duq-faq-group-title\">Origin and Coffee Profile<\/h2>\r\n\r\n        <div class=\"duq-faq-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">6<\/span>\r\n                        Where is DUQCAF\u00c9 grown?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Our coffee is grown at Don Bernardo Farm, located in\r\n                        Filandia, Quind\u00edo, Colombia, at an altitude of\r\n                        <strong>1,690 meters above sea level.<\/strong>\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">7<\/span>\r\n                        What coffee variety do you grow?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        We grow Arabica coffee of the\r\n                        <strong>Cenicaf\u00e9 1 variety.<\/strong>\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">8<\/span>\r\n                        How is the coffee processed?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Our coffee undergoes a washed process and is then naturally\r\n                        dried in a covered raised drying area known locally as a\r\n                        marquesina.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        This process helps preserve its distinctive sensory characteristics.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">9<\/span>\r\n                        What does single-origin coffee mean?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        It means that all the coffee beans come from the same farm\r\n                        and can be traced from cultivation to the final consumer.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">10<\/span>\r\n                        What does specialty coffee mean?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Specialty coffee is coffee that scores more than 80 points\r\n                        according to the Specialty Coffee Association evaluation system.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Our coffee has consistently achieved scores above 85 points.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">11<\/span>\r\n                        What does DUQCAF\u00c9 taste like?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        DUQCAF\u00c9 offers a clean, balanced and sweet cup with notes of:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>Almond.<\/li>\r\n                        <li>Vanilla.<\/li>\r\n                        <li>White chocolate.<\/li>\r\n                        <li>Panela.<\/li>\r\n                        <li>Sweet peanut.<\/li>\r\n                        <li>A light citrus touch.<\/li>\r\n                        <li>A pleasant acidity with notes of red plum.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">12<\/span>\r\n                        What roast level do you offer?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        We use a medium roast to highlight the coffee's natural\r\n                        sweetness, balance and distinctive origin characteristics.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <h2 class=\"duq-faq-group-title\">Products and Presentations<\/h2>\r\n\r\n        <div class=\"duq-faq-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">13<\/span>\r\n                        What products does DUQCAF\u00c9 offer?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>We offer:<\/p>\r\n\r\n                    <ul>\r\n                        <li>Whole-bean roasted coffee.<\/li>\r\n                        <li>Ground roasted coffee.<\/li>\r\n                        <li>Green coffee.<\/li>\r\n                        <li>Dry parchment coffee.<\/li>\r\n                        <li>Coffee brewing accessories.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">14<\/span>\r\n                        What coffee sizes are available?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p><strong>Whole-bean coffee:<\/strong><\/p>\r\n\r\n                    <ul>\r\n                        <li>1 lb.<\/li>\r\n                        <li>2.5 kg.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p><strong>Ground coffee:<\/strong><\/p>\r\n\r\n                    <ul>\r\n                        <li>1\/4 lb.<\/li>\r\n                        <li>1\/2 lb.<\/li>\r\n                        <li>1 lb.<\/li>\r\n                        <li>2.5 kg.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p><strong>Wholesale coffee:<\/strong><\/p>\r\n\r\n                    <ul>\r\n                        <li>Green coffee from 50 kg.<\/li>\r\n                        <li>Dry parchment coffee from 70 kg.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <h2 class=\"duq-faq-group-title\">Brewing Recommendations<\/h2>\r\n\r\n        <div class=\"duq-faq-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">15<\/span>\r\n                        Which brewing methods do you recommend?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>Our coffee can be prepared using:<\/p>\r\n\r\n                    <ul>\r\n                        <li>V60.<\/li>\r\n                        <li>Chemex.<\/li>\r\n                        <li>French press.<\/li>\r\n                        <li>Moka pot.<\/li>\r\n                        <li>Espresso machine.<\/li>\r\n                        <li>Drip coffee maker.<\/li>\r\n                        <li>Cold brew.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">16<\/span>\r\n                        Which grind size should I choose?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <ul>\r\n                        <li>\r\n                            <strong>Coarse grind:<\/strong> French press and cold brew.\r\n                        <\/li>\r\n                        <li>\r\n                            <strong>Medium grind:<\/strong> V60, Chemex and drip coffee makers.\r\n                        <\/li>\r\n                        <li>\r\n                            <strong>Fine grind:<\/strong> Espresso and moka pot.\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">17<\/span>\r\n                        What is the ideal water temperature?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        The recommended water temperature is between\r\n                        <strong>90\u00b0C and 96\u00b0C.<\/strong>\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">18<\/span>\r\n                        What coffee-to-water ratio do you recommend?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        We recommend a ratio between <strong>1:15 and 1:17<\/strong>.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        This means using one gram of coffee for every 15 to 17 ml\r\n                        of water.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <h2 class=\"duq-faq-group-title\">Purchases and Payments<\/h2>\r\n\r\n        <div class=\"duq-faq-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">19<\/span>\r\n                        Where can I buy DUQCAF\u00c9?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        You can purchase our products directly through our website\r\n                        or contact us through WhatsApp or email.\r\n                    <\/p>\r\n\r\n                    <div class=\"duq-faq-contact\">\r\n                        <p>\r\n                            <strong>Website:<\/strong><br>\r\n                            <a href=\"https:\/\/duqcafe.com\/en\/\">\r\n                                www.duqcafe.com\r\n                            <\/a>\r\n                        <\/p>\r\n\r\n                        <p>\r\n                            <strong>Email:<\/strong><br>\r\n                            <a href=\"mailto:contacto@duqcafe.com\">\r\n                                contacto@duqcafe.com\r\n                            <\/a>\r\n                        <\/p>\r\n\r\n                        <p>\r\n                            <strong>WhatsApp:<\/strong><br>\r\n                            <a href=\"https:\/\/wa.me\/573334327937\">\r\n                                +57 333 432 7937\r\n                            <\/a>\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">20<\/span>\r\n                        Which payment methods do you accept?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>We currently accept:<\/p>\r\n\r\n                    <ul>\r\n                        <li>Nequi.<\/li>\r\n                        <li>Daviplata.<\/li>\r\n                        <li>Llave.<\/li>\r\n                        <li>PSE.<\/li>\r\n                        <li>Visa.<\/li>\r\n                        <li>Mastercard.<\/li>\r\n                        <li>American Express.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p>\r\n                        Online payments are processed securely through Mercado Pago.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">21<\/span>\r\n                        What are the payment details for Nequi, Daviplata and Llave?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <ul>\r\n                        <li>\r\n                            <strong>Nequi and Daviplata:<\/strong> 319 202 3721.\r\n                        <\/li>\r\n                        <li>\r\n                            <strong>Llave:<\/strong> 1019115361.\r\n                        <\/li>\r\n                    <\/ul>\r\n\r\n                    <div class=\"duq-faq-highlight\">\r\n                        Before making a manual transfer, verify that you are using\r\n                        DUQCAF\u00c9's official payment information.\r\n                    <\/div>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <h2 class=\"duq-faq-group-title\">Shipping and Orders<\/h2>\r\n\r\n        <div class=\"duq-faq-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">22<\/span>\r\n                        Do you ship throughout Colombia?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Yes. We offer nationwide shipping throughout Colombia.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        We recommend contacting us before purchasing to confirm\r\n                        product availability and delivery coverage for your location.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">23<\/span>\r\n                        How long does shipping take?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Delivery generally takes between\r\n                        <strong>2 and 5 business days<\/strong>, depending on the\r\n                        destination and product availability.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        For more detailed information, please review our Shipping Policy.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">24<\/span>\r\n                        How can I track my order?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Once your order has been dispatched, you will receive the\r\n                        tracking information through WhatsApp or email.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-faq-question\">\r\n                        <span class=\"duq-faq-number\">25<\/span>\r\n                        What should I do if my order arrives damaged?\r\n                    <\/span>\r\n                    <span class=\"duq-faq-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-faq-answer\">\r\n                    <p>\r\n                        Contact us immediately through WhatsApp or email.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        We will review your case and provide the appropriate solution\r\n                        according to our Returns Policy.\r\n                    <\/p>\r\n\r\n                    <div class=\"duq-faq-contact\">\r\n                        <p>\r\n                            <strong>WhatsApp:<\/strong><br>\r\n                            <a href=\"https:\/\/wa.me\/573334327937\">\r\n                                +57 333 432 7937\r\n                            <\/a>\r\n                        <\/p>\r\n\r\n                        <p>\r\n                            <strong>Email:<\/strong><br>\r\n                            <a href=\"mailto:contacto@duqcafe.com\">\r\n                                contacto@duqcafe.com\r\n                            <\/a>\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <div class=\"duq-faq-note\">\r\n            Still have questions? Contact DUQCAF\u00c9 through our official WhatsApp\r\n            or email channels and we will be happy to assist you.\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
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