{
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    "date": "2026-07-29T02:44:18",
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    "slug": "returns-refunds",
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    "title": {
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font-size:16px;\r\n    }\r\n\r\n    .duq-returns-content{\r\n        padding:0 16px 20px 16px;\r\n    }\r\n\r\n    .duq-returns-number{\r\n        min-width:30px;\r\n        height:30px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<section class=\"duq-returns-policy\">\r\n    <div class=\"duq-returns-wrap\">\r\n\r\n        <header class=\"duq-returns-hero\">\r\n            <div class=\"duq-returns-kicker\">DUQCAF\u00c9 \u00b7 Colombia<\/div>\r\n\r\n            <h1>Returns Policy<\/h1>\r\n\r\n            <p>\r\n                Learn about our conditions for product returns, exchanges,\r\n                guarantees and refunds.\r\n            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"duq-returns-intro\">\r\n            At DUQCAF\u00c9, we are committed to offering high-quality products and\r\n            providing a transparent and reliable experience for our customers.\r\n            The following conditions apply to returns, exchanges and guarantees.\r\n        <\/div>\r\n\r\n        <div class=\"duq-returns-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">1<\/span>\r\n                        Applicable Products\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>This policy applies to the following products:<\/p>\r\n\r\n                    <ul>\r\n                        <li>Roasted coffee in 125 g, 250 g and 453 g presentations.<\/li>\r\n                        <li>Coffee cream in a 780 ml bottle.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p>\r\n                        Because these are food products, returns are subject to\r\n                        specific hygiene, safety and product-condition requirements.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">2<\/span>\r\n                        Cases Eligible for Return or Guarantee\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Return or guarantee requests will be accepted only in the\r\n                        following cases:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>The product arrives in poor condition.<\/li>\r\n                        <li>\r\n                            The product arrives open or with damaged or compromised packaging.\r\n                        <\/li>\r\n                        <li>\r\n                            The product received is different from the product ordered.\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">3<\/span>\r\n                        Time Limit for Reporting an Issue\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Customers must report any issue within a maximum period of\r\n                        <strong>48 hours after receiving the order.<\/strong>\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Requests submitted after this period may not be accepted by DUQCAF\u00c9.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">4<\/span>\r\n                        How to Submit a Request\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        To begin a return, exchange or guarantee request, the customer must:\r\n                    <\/p>\r\n\r\n                    <ol>\r\n                        <li>Contact DUQCAF\u00c9 through one of our official channels.<\/li>\r\n                        <li>Provide evidence showing the condition of the product.<\/li>\r\n                    <\/ol>\r\n\r\n                    <p>The following evidence may be required:<\/p>\r\n\r\n                    <ul>\r\n                        <li>Photographs of the product received.<\/li>\r\n                        <li>Photographs of the packaging.<\/li>\r\n                        <li>\r\n                            A video of the package opening, preferably recorded at the\r\n                            time of delivery or immediately afterwards.\r\n                        <\/li>\r\n                    <\/ul>\r\n\r\n                    <div class=\"duq-returns-contact\">\r\n                        <p>\r\n                            <strong>WhatsApp \/ Phone:<\/strong><br>\r\n                            <a href=\"https:\/\/wa.me\/573334327937\">\r\n                                +57 333 432 7937\r\n                            <\/a>\r\n                        <\/p>\r\n\r\n                        <p>\r\n                            <strong>Email:<\/strong><br>\r\n                            <a href=\"mailto:duqcafe@gmail.com\">\r\n                                duqcafe@gmail.com\r\n                            <\/a>\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">5<\/span>\r\n                        Return Shipping Costs\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Return shipping costs will be assigned according to the cause\r\n                        of the request:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>\r\n                            <strong>DUQCAF\u00c9 error or product in poor condition:<\/strong>\r\n                            DUQCAF\u00c9 will cover the applicable shipping costs.\r\n                        <\/li>\r\n\r\n                        <li>\r\n                            <strong>Customer ordering error:<\/strong>\r\n                            the customer will be responsible for the return shipping costs.\r\n                        <\/li>\r\n\r\n                        <li>\r\n                            <strong>Return due to change of mind:<\/strong>\r\n                            the customer will be responsible for the shipping costs.\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">6<\/span>\r\n                        Available Solutions\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Once the request has been reviewed, DUQCAF\u00c9 may offer one of\r\n                        the following solutions:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>Replacement of the product.<\/li>\r\n                        <li>Refund of the applicable amount.<\/li>\r\n                        <li>Store credit or a coupon for a future purchase.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p>\r\n                        The most appropriate solution will be determined according\r\n                        to the specific circumstances of each case.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">7<\/span>\r\n                        Returns Due to Customer Error\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        When a return is requested due to an error made by the customer:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>The product must remain unopened.<\/li>\r\n                        <li>The product must be in perfect condition.<\/li>\r\n                        <li>The original packaging must be complete and undamaged.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p>\r\n                        Once DUQCAF\u00c9 receives and inspects the product, the applicable\r\n                        refund will be processed if all conditions are met.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">8<\/span>\r\n                        Cases Not Eligible for Return\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>Returns will not be accepted in the following cases:<\/p>\r\n\r\n                    <ul>\r\n                        <li>The product has been opened or consumed.<\/li>\r\n                        <li>\r\n                            The product was stored improperly after being received by the customer.\r\n                        <\/li>\r\n                        <li>\r\n                            The request is based solely on personal preference, such as\r\n                            not liking the flavor, aroma or product characteristics.\r\n                        <\/li>\r\n                    <\/ul>\r\n\r\n                    <div class=\"duq-returns-highlight\">\r\n                        Food products must remain unopened and in suitable condition\r\n                        to be considered for a return due to customer error or change of mind.\r\n                    <\/div>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">9<\/span>\r\n                        Final Considerations\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        DUQCAF\u00c9 reserves the right to evaluate each request individually\r\n                        before approving a return, exchange, guarantee or refund.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Our goal is to provide every customer with a transparent, fair\r\n                        and high-quality purchasing experience.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <div class=\"duq-returns-note\">\r\n            Please keep the product, packaging and available evidence until DUQCAF\u00c9\r\n            has completed its review of the request.\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
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