{
    "id": 665,
    "date": "2026-07-29T02:44:37",
    "date_gmt": "2026-07-28T21:44:37",
    "guid": {
        "rendered": "https:\/\/duqcafe.com\/?page_id=665"
    },
    "modified": "2026-08-02T02:27:52",
    "modified_gmt": "2026-08-01T21:27:52",
    "slug": "privacy-policy",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/duqcafe.com\/en\/privacy-policy\/",
    "title": {
        "rendered": "Privacy Policy"
    },
    "content": {
        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"665\" class=\"elementor elementor-665\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dff297b e-flex e-con-boxed e-con e-parent\" data-id=\"dff297b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-314b988 elementor-widget elementor-widget-html\" data-id=\"314b988\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"privacy-policy\">\r\n\r\n<h1>Privacy and Personal Data Processing Policy<\/h1>\r\n\r\n<p><strong>Last Updated:<\/strong> August 2026<\/p>\r\n\r\n<p>\r\nDUQCAF\u00c9 S.A.S. (\"DUQCAF\u00c9\", \"we\", \"our\", or \"us\") is committed to protecting the privacy,\r\nsecurity and confidentiality of the personal information entrusted to us by our customers,\r\nwebsite visitors, distributors, suppliers, business partners and all individuals who interact\r\nwith our company.\r\n<\/p>\r\n\r\n<p>\r\nThis Privacy and Personal Data Processing Policy explains how DUQCAF\u00c9 collects,\r\nstores, processes, uses, shares, protects and, where appropriate, transfers personal\r\ninformation obtained through our website, online store, customer service channels,\r\ncommercial communications and other interactions with our business.\r\n<\/p>\r\n\r\n<p>\r\nOur objective is to ensure that all personal information is processed responsibly,\r\nsecurely and transparently while respecting the rights of every data subject in accordance\r\nwith the Constitution of Colombia, Law 1581 of 2012, Decree 1074 of 2015 and all\r\napplicable regulations concerning personal data protection.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>1. Scope<\/h2>\r\n\r\n<p>\r\nThis Policy applies to all personal information collected directly or indirectly by\r\nDUQCAF\u00c9 S.A.S. through any of the following channels:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>www.duqcafe.com<\/li>\r\n\r\n<li>WooCommerce online store<\/li>\r\n\r\n<li>Customer account registration<\/li>\r\n\r\n<li>Order checkout process<\/li>\r\n\r\n<li>Newsletter subscriptions<\/li>\r\n\r\n<li>Contact forms<\/li>\r\n\r\n<li>WhatsApp conversations<\/li>\r\n\r\n<li>Email communications<\/li>\r\n\r\n<li>Social media interactions<\/li>\r\n\r\n<li>Customer support requests<\/li>\r\n\r\n<li>Commercial quotations<\/li>\r\n\r\n<li>Wholesale inquiries<\/li>\r\n\r\n<li>Business partnerships<\/li>\r\n\r\n<li>Coffee export inquiries<\/li>\r\n\r\n<li>Marketing campaigns<\/li>\r\n\r\n<li>Events and exhibitions<\/li>\r\n\r\n<li>Any other lawful commercial interaction with DUQCAF\u00c9.<\/li>\r\n\r\n<\/ul>\r\n\r\n<p>\r\nThis Policy applies to customers, potential customers, suppliers, distributors,\r\ncommercial partners, website visitors and any natural person whose personal\r\ninformation is processed by DUQCAF\u00c9.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>2. Data Controller<\/h2>\r\n\r\n<p>\r\n\r\n<strong>Company:<\/strong><br>\r\nDUQCAF\u00c9 S.A.S.\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>NIT:<\/strong><br>\r\n902035546-2\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Website:<\/strong><br>\r\nhttps:\/\/duqcafe.com\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Email:<\/strong><br>\r\ncontacto@duqcafe.com\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Business Address:<\/strong><br>\r\nCarrera 96A #151-43<br>\r\nBogot\u00e1 D.C.<br>\r\nColombia\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Customer Service:<\/strong><br>\r\n+57 333 432 7937\r\n\r\n<\/p>\r\n\r\n<p>\r\nDUQCAF\u00c9 S.A.S. acts as the Data Controller with respect to all personal information\r\ndirectly collected through its website and commercial activities.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>3. Legal Framework<\/h2>\r\n\r\n<p>\r\nThis Policy has been prepared in accordance with:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Political Constitution of Colombia.<\/li>\r\n\r\n<li>Law 1581 of 2012.<\/li>\r\n\r\n<li>Decree 1074 of 2015.<\/li>\r\n\r\n<li>Other Colombian regulations concerning Personal Data Protection.<\/li>\r\n\r\n<li>Electronic Commerce legislation where applicable.<\/li>\r\n\r\n<li>Consumer Protection regulations.<\/li>\r\n\r\n<\/ul>\r\n\r\n<hr>\r\n\r\n<h2>4. Definitions<\/h2>\r\n\r\n<p><strong>Authorization<\/strong><\/p>\r\n\r\n<p>\r\nPrior, express and informed consent granted voluntarily by the data subject allowing\r\nDUQCAF\u00c9 to process personal information.\r\n<\/p>\r\n\r\n<p><strong>Personal Data<\/strong><\/p>\r\n\r\n<p>\r\nAny information relating to an identified or identifiable natural person.\r\n<\/p>\r\n\r\n<p><strong>Sensitive Personal Data<\/strong><\/p>\r\n\r\n<p>\r\nInformation affecting privacy or that may generate discrimination, including health,\r\nbiometric data, religious beliefs, political opinions, sexual orientation or similar\r\ncategories protected by law.\r\n<\/p>\r\n\r\n<p><strong>Data Subject<\/strong><\/p>\r\n\r\n<p>\r\nThe individual whose personal information is processed.\r\n<\/p>\r\n\r\n<p><strong>Data Controller<\/strong><\/p>\r\n\r\n<p>\r\nDUQCAF\u00c9 S.A.S., which determines the purposes and means of processing personal\r\ninformation.\r\n<\/p>\r\n\r\n<p><strong>Data Processor<\/strong><\/p>\r\n\r\n<p>\r\nA third party processing information on behalf of DUQCAF\u00c9 under contractual\r\nobligations.\r\n<\/p>\r\n\r\n<p><strong>Processing<\/strong><\/p>\r\n\r\n<p>\r\nAny operation involving personal information including collection, storage,\r\norganization, consultation, use, circulation, transfer, deletion or destruction.\r\n<\/p>\r\n\r\n<p><strong>Database<\/strong><\/p>\r\n\r\n<p>\r\nAny organized collection of personal information maintained physically or\r\nelectronically.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>5. Principles Governing Personal Data Processing<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 processes personal information according to the following principles:\r\n<\/p>\r\n\r\n<h3>Lawfulness<\/h3>\r\n\r\n<p>\r\nPersonal information shall always be processed in accordance with applicable law.\r\n<\/p>\r\n\r\n<h3>Purpose<\/h3>\r\n\r\n<p>\r\nInformation shall only be collected for legitimate, explicit and previously informed\r\npurposes.\r\n<\/p>\r\n\r\n<h3>Freedom<\/h3>\r\n\r\n<p>\r\nProcessing requires prior authorization whenever legally required.\r\n<\/p>\r\n\r\n<h3>Transparency<\/h3>\r\n\r\n<p>\r\nEvery data subject may know how their personal information is being processed.\r\n<\/p>\r\n\r\n<h3>Accuracy<\/h3>\r\n\r\n<p>\r\nInformation should remain complete, accurate and updated whenever reasonably\r\npossible.\r\n<\/p>\r\n\r\n<h3>Need and Proportionality<\/h3>\r\n\r\n<p>\r\nOnly information reasonably necessary for the intended purposes shall be collected.\r\n<\/p>\r\n\r\n<h3>Restricted Access<\/h3>\r\n\r\n<p>\r\nAccess to personal information shall be limited to authorized personnel and service\r\nproviders requiring such information.\r\n<\/p>\r\n\r\n<h3>Security<\/h3>\r\n\r\n<p>\r\nAdministrative, organizational and technical safeguards are implemented to protect\r\npersonal information.\r\n<\/p>\r\n\r\n<h3>Confidentiality<\/h3>\r\n\r\n<p>\r\nEvery employee, contractor and service provider with access to personal information\r\nmust maintain confidentiality during and after the business relationship.\r\n<\/p>\r\n\r\n<h3>Limited Retention<\/h3>\r\n\r\n<p>\r\nInformation shall only be retained for the period necessary to fulfill contractual,\r\ncommercial, accounting, legal and tax obligations.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>6. Categories of Personal Information Collected<\/h2>\r\n\r\n<p>\r\nDepending on the interaction with DUQCAF\u00c9, we may collect:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Full name<\/li>\r\n\r\n<li>Email address<\/li>\r\n\r\n<li>Telephone number<\/li>\r\n\r\n<li>WhatsApp number<\/li>\r\n\r\n<li>Billing address<\/li>\r\n\r\n<li>Shipping address<\/li>\r\n\r\n<li>City<\/li>\r\n\r\n<li>Country<\/li>\r\n\r\n<li>Postal code<\/li>\r\n\r\n<li>Order history<\/li>\r\n\r\n<li>Purchase history<\/li>\r\n\r\n<li>Product preferences<\/li>\r\n\r\n<li>Customer account information<\/li>\r\n\r\n<li>Communications with customer support<\/li>\r\n\r\n<li>IP address<\/li>\r\n\r\n<li>Browser type<\/li>\r\n\r\n<li>Operating system<\/li>\r\n\r\n<li>Device information<\/li>\r\n\r\n<li>Website activity<\/li>\r\n\r\n<li>Cookies<\/li>\r\n\r\n<li>Analytics information<\/li>\r\n\r\n<li>Referral source<\/li>\r\n\r\n<li>Approximate geographic location based on technical information<\/li>\r\n\r\n<\/ul>\r\n\r\n<hr>\r\n\r\n<h2>7. Sensitive Personal Information<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 does not intentionally request or process sensitive personal information\r\nunless such processing is expressly authorized by the data subject or required by law.\r\n<\/p>\r\n\r\n<p>\r\nUsers are not obligated to provide sensitive information through our website.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>8. Authorization for Processing<\/h2>\r\n\r\n<p>\r\nWhenever required by law, DUQCAF\u00c9 will obtain the prior, express and informed\r\nauthorization of the data subject before processing personal information.\r\n<\/p>\r\n\r\n<p>\r\nAuthorization may be granted by:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Creating an account.<\/li>\r\n\r\n<li>Completing an online purchase.<\/li>\r\n\r\n<li>Submitting a contact form.<\/li>\r\n\r\n<li>Subscribing to newsletters.<\/li>\r\n\r\n<li>Accepting cookies where applicable.<\/li>\r\n\r\n<li>Communicating with DUQCAF\u00c9 by electronic means.<\/li>\r\n\r\n<\/ul>\r\n\r\n<p>\r\nBy voluntarily providing personal information through any of these channels, the user\r\nconfirms that the information is accurate and authorizes DUQCAF\u00c9 to process it for\r\nthe purposes described in this Policy.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>9. Legal Basis for Processing<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 processes personal information based on one or more of the following legal\r\ngrounds:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Consent provided by the data subject.<\/li>\r\n\r\n<li>Performance of a sales contract.<\/li>\r\n\r\n<li>Compliance with legal obligations.<\/li>\r\n\r\n<li>Protection against fraud.<\/li>\r\n\r\n<li>Legitimate commercial interests.<\/li>\r\n\r\n<li>Compliance with tax, accounting and consumer protection obligations.<\/li>\r\n\r\n<\/ul>\r\n\r\n<\/section>\r\n<hr>\r\n\r\n<h2>10. Purposes of Processing Personal Data<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 collects and processes personal information solely for legitimate,\r\nspecific and lawful purposes related to the operation of our business,\r\nour online store and our relationship with customers, suppliers and\r\nbusiness partners.\r\n<\/p>\r\n\r\n<p>\r\nDepending on the interaction with our company, personal information may\r\nbe processed for one or more of the following purposes:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Creating and managing customer accounts.<\/li>\r\n\r\n<li>Processing online purchases.<\/li>\r\n\r\n<li>Confirming orders.<\/li>\r\n\r\n<li>Preparing and shipping products.<\/li>\r\n\r\n<li>Providing delivery updates.<\/li>\r\n\r\n<li>Generating invoices and accounting records.<\/li>\r\n\r\n<li>Managing returns, exchanges and refunds.<\/li>\r\n\r\n<li>Responding to inquiries received through our website.<\/li>\r\n\r\n<li>Providing customer service before and after a purchase.<\/li>\r\n\r\n<li>Managing wholesale and distributor requests.<\/li>\r\n\r\n<li>Responding to coffee export inquiries.<\/li>\r\n\r\n<li>Providing technical information regarding our products.<\/li>\r\n\r\n<li>Maintaining commercial relationships with customers and suppliers.<\/li>\r\n\r\n<li>Preventing fraudulent transactions.<\/li>\r\n\r\n<li>Improving website performance and user experience.<\/li>\r\n\r\n<li>Improving our products and services.<\/li>\r\n\r\n<li>Conducting statistical analysis of website traffic.<\/li>\r\n\r\n<li>Sending service-related communications.<\/li>\r\n\r\n<li>Sending promotional communications when legally authorized.<\/li>\r\n\r\n<li>Complying with legal, tax and accounting obligations.<\/li>\r\n\r\n<\/ul>\r\n\r\n<hr>\r\n\r\n<h2>11. Marketing Communications<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 may send promotional emails, newsletters or commercial\r\ncommunications only when permitted by applicable law or when the\r\nuser has provided the necessary authorization.\r\n<\/p>\r\n\r\n<p>\r\nRecipients may unsubscribe from promotional communications at any\r\ntime by following the unsubscribe instructions included in the email\r\nor by contacting DUQCAF\u00c9 directly.\r\n<\/p>\r\n\r\n<p>\r\nTransactional communications related to purchases, payments,\r\nshipping, invoices, password recovery or customer support may still\r\nbe sent when necessary to fulfill contractual obligations.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>12. Cookies and Similar Technologies<\/h2>\r\n\r\n<p>\r\nOur website uses cookies and similar technologies to improve website\r\nfunctionality, remember user preferences, enhance security and better\r\nunderstand how visitors interact with our content.\r\n<\/p>\r\n\r\n<p>\r\nCookies may be classified as:\r\n<\/p>\r\n\r\n<h3>Strictly Necessary Cookies<\/h3>\r\n\r\n<ul>\r\n\r\n<li>Customer login.<\/li>\r\n\r\n<li>Shopping cart.<\/li>\r\n\r\n<li>Checkout functionality.<\/li>\r\n\r\n<li>Website security.<\/li>\r\n\r\n<li>Session management.<\/li>\r\n\r\n<\/ul>\r\n\r\n<h3>Functional Cookies<\/h3>\r\n\r\n<ul>\r\n\r\n<li>Remember language preferences.<\/li>\r\n\r\n<li>Remember customer preferences.<\/li>\r\n\r\n<li>Improve navigation experience.<\/li>\r\n\r\n<\/ul>\r\n\r\n<h3>Analytics Cookies<\/h3>\r\n\r\n<ul>\r\n\r\n<li>Measure website traffic.<\/li>\r\n\r\n<li>Analyze visitor behavior.<\/li>\r\n\r\n<li>Improve website performance.<\/li>\r\n\r\n<li>Understand customer interests.<\/li>\r\n\r\n<\/ul>\r\n\r\n<h3>Marketing Cookies<\/h3>\r\n\r\n<p>\r\nWhen applicable, marketing cookies may be used to measure advertising\r\ncampaign effectiveness and improve commercial communications.\r\n<\/p>\r\n\r\n<p>\r\nUsers may configure their browsers to reject cookies; however,\r\ncertain website features may not function correctly.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>13. Google Services<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 may use Google services to improve website performance,\r\nvisibility and customer experience.\r\n<\/p>\r\n\r\n<p>\r\nThese services may include:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Google Analytics.<\/li>\r\n\r\n<li>Google Search Console.<\/li>\r\n\r\n<li>Google Business Profile.<\/li>\r\n\r\n<li>Google Maps.<\/li>\r\n\r\n<li>YouTube embedded videos.<\/li>\r\n\r\n<\/ul>\r\n\r\n<p>\r\nThese services operate under Google's own privacy policies and\r\nmay process technical information necessary for their operation.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>14. WooCommerce Online Store<\/h2>\r\n\r\n<p>\r\nOur website operates using WooCommerce, which processes information\r\nnecessary to provide e-commerce functionality.\r\n<\/p>\r\n\r\n<p>\r\nInformation processed may include:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Customer information.<\/li>\r\n\r\n<li>Shipping information.<\/li>\r\n\r\n<li>Billing information.<\/li>\r\n\r\n<li>Purchased products.<\/li>\r\n\r\n<li>Order status.<\/li>\r\n\r\n<li>Order history.<\/li>\r\n\r\n<li>Customer account information.<\/li>\r\n\r\n<\/ul>\r\n\r\n<p>\r\nWooCommerce stores only the information reasonably necessary for\r\noperating the online store.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>15. Payment Providers<\/h2>\r\n\r\n<p>\r\nPayments made through our website are processed by authorized\r\nthird-party payment providers such as Mercado Pago or any future\r\npayment gateway incorporated into our online store.\r\n<\/p>\r\n\r\n<p>\r\nDUQCAF\u00c9 does not intentionally store complete credit card numbers,\r\nsecurity codes or online banking credentials.\r\n<\/p>\r\n\r\n<p>\r\nPayment providers process financial information according to their\r\nown privacy and security policies.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>16. WhatsApp Communications<\/h2>\r\n\r\n<p>\r\nCustomers may contact DUQCAF\u00c9 through WhatsApp for customer service,\r\nproduct inquiries, order assistance and commercial communications.\r\n<\/p>\r\n\r\n<p>\r\nMessages exchanged through WhatsApp are processed solely for customer\r\nservice, order management and business communication purposes.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>17. Sharing Personal Information<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 does not sell, rent or commercially distribute personal\r\ninformation.\r\n<\/p>\r\n\r\n<p>\r\nInformation may only be shared when necessary with:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Shipping companies.<\/li>\r\n\r\n<li>Payment processors.<\/li>\r\n\r\n<li>Technology providers.<\/li>\r\n\r\n<li>Website hosting providers.<\/li>\r\n\r\n<li>Email service providers.<\/li>\r\n\r\n<li>Accounting advisers.<\/li>\r\n\r\n<li>Legal advisers.<\/li>\r\n\r\n<li>Government authorities when legally required.<\/li>\r\n\r\n<\/ul>\r\n\r\n<p>\r\nEvery service provider processing information on behalf of DUQCAF\u00c9\r\nis expected to maintain appropriate confidentiality and security\r\nmeasures.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>18. International Data Transfers<\/h2>\r\n\r\n<p>\r\nSome technology providers used by DUQCAF\u00c9 may process personal\r\ninformation outside Colombia.\r\n<\/p>\r\n\r\n<p>\r\nWhenever international transfers occur, DUQCAF\u00c9 will seek to ensure\r\nthat adequate contractual, organizational and technical safeguards\r\nare implemented in accordance with applicable data protection laws.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>19. Information Security<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 adopts reasonable administrative, organizational and technical\r\nsecurity measures designed to protect personal information against:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Unauthorized access.<\/li>\r\n\r\n<li>Unauthorized disclosure.<\/li>\r\n\r\n<li>Loss.<\/li>\r\n\r\n<li>Alteration.<\/li>\r\n\r\n<li>Destruction.<\/li>\r\n\r\n<li>Cybersecurity threats.<\/li>\r\n\r\n<li>Fraud.<\/li>\r\n\r\n<\/ul>\r\n\r\n<p>\r\nAlthough DUQCAF\u00c9 continuously works to protect personal information,\r\nno method of electronic transmission or storage can guarantee absolute\r\nsecurity.\r\n<\/p>\r\n\r\n<p>\r\nUsers are encouraged to protect their account credentials and notify\r\nDUQCAF\u00c9 immediately if unauthorized access is suspected.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>20. Data Retention<\/h2>\r\n\r\n<p>\r\nPersonal information will be retained only for the period reasonably\r\nnecessary to fulfill the purposes described in this Policy and to\r\ncomply with applicable accounting, tax, contractual and legal\r\nrequirements.\r\n<\/p>\r\n\r\n<p>\r\nOnce retention is no longer necessary, personal information may be\r\nsecurely deleted, anonymized or archived as permitted by law.\r\n<\/p>\r\n<hr>\r\n\r\n<h2>21. Rights of Data Subjects<\/h2>\r\n\r\n<p>\r\nIn accordance with the applicable Colombian data protection legislation,\r\nevery data subject has the right to:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Know whether DUQCAF\u00c9 processes their personal information.<\/li>\r\n\r\n<li>Access the personal information stored by DUQCAF\u00c9.<\/li>\r\n\r\n<li>Update inaccurate or incomplete information.<\/li>\r\n\r\n<li>Correct information that is inaccurate, incomplete or outdated.<\/li>\r\n\r\n<li>Request proof of the authorization granted for data processing whenever applicable.<\/li>\r\n\r\n<li>Request information regarding the use given to their personal information.<\/li>\r\n\r\n<li>Request deletion of personal information whenever legally applicable.<\/li>\r\n\r\n<li>Revoke authorization for the processing of personal information where permitted by law.<\/li>\r\n\r\n<li>Object to receiving promotional or marketing communications.<\/li>\r\n\r\n<li>Submit complaints before the Superintendence of Industry and Commerce (SIC) after exhausting the applicable internal procedure.<\/li>\r\n\r\n<li>Access their personal information free of charge in accordance with applicable regulations.<\/li>\r\n\r\n<\/ul>\r\n\r\n<hr>\r\n\r\n<h2>22. Requests, Consultations and Complaints<\/h2>\r\n\r\n<p>\r\nData subjects may submit requests regarding their personal information by contacting\r\nDUQCAF\u00c9 through the communication channels indicated in this Policy.\r\n<\/p>\r\n\r\n<p>\r\nRequests should include:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Full name of the applicant.<\/li>\r\n\r\n<li>Email address or telephone number.<\/li>\r\n\r\n<li>Description of the request.<\/li>\r\n\r\n<li>Supporting documents when applicable.<\/li>\r\n\r\n<li>Any additional information necessary to identify the request.<\/li>\r\n\r\n<\/ul>\r\n\r\n<h3>Consultations<\/h3>\r\n\r\n<p>\r\nRequests concerning access to personal information will be answered within\r\nten (10) business days from the date of receipt.\r\n<\/p>\r\n\r\n<p>\r\nIf DUQCAF\u00c9 cannot respond within that period, the applicant will be informed\r\nbefore the deadline expires, indicating the reason for the delay and the new\r\nresponse date, which shall not exceed five (5) additional business days, as\r\npermitted by applicable law.\r\n<\/p>\r\n\r\n<h3>Complaints<\/h3>\r\n\r\n<p>\r\nComplaints related to correction, updating, deletion, revocation of consent or\r\nalleged non-compliance with applicable data protection regulations will be\r\nprocessed within fifteen (15) business days from the business day following\r\ntheir receipt.\r\n<\/p>\r\n\r\n<p>\r\nIf additional information is required in order to process the complaint,\r\nDUQCAF\u00c9 may request it from the applicant. Should the requested information\r\nnot be provided within the legally applicable period, the complaint may be\r\nconsidered withdrawn.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>23. Revocation of Authorization<\/h2>\r\n\r\n<p>\r\nData subjects may revoke the authorization previously granted to DUQCAF\u00c9\r\nwhenever such revocation is legally applicable and no contractual or legal\r\nobligation requires DUQCAF\u00c9 to continue processing the information.\r\n<\/p>\r\n\r\n<p>\r\nRevocation may be total or partial depending on the request submitted by\r\nthe data subject.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>24. Deletion of Personal Information<\/h2>\r\n\r\n<p>\r\nThe data subject may request deletion of personal information whenever\r\nthe processing does not comply with applicable legislation or when the\r\npurposes for which the information was collected have been fulfilled.\r\n<\/p>\r\n\r\n<p>\r\nDUQCAF\u00c9 may retain information whenever required by accounting, tax,\r\nconsumer protection, contractual or other legal obligations.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>25. Children's Privacy<\/h2>\r\n\r\n<p>\r\nThe DUQCAF\u00c9 website is intended for adults and individuals legally capable\r\nof entering into commercial transactions.\r\n<\/p>\r\n\r\n<p>\r\nDUQCAF\u00c9 does not knowingly collect personal information from children.\r\nIf personal information relating to minors must be processed for lawful\r\npurposes, authorization from the child's parent or legal guardian will\r\nbe required in accordance with applicable legislation.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>26. External Links<\/h2>\r\n\r\n<p>\r\nOur website may contain links to third-party websites including social\r\nmedia platforms, payment gateways, logistics providers, Google services,\r\nYouTube or other external websites.\r\n<\/p>\r\n\r\n<p>\r\nDUQCAF\u00c9 is not responsible for the privacy practices, security measures\r\nor content of external websites. Users are encouraged to review the\r\nprivacy policies applicable to those third-party services before\r\nproviding personal information.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>27. Intellectual Property<\/h2>\r\n\r\n<p>\r\nAll content available on www.duqcafe.com, including but not limited to\r\ntext, photographs, product descriptions, graphics, logos, trademarks,\r\nvideos, illustrations, website design and other materials, is owned by\r\nDUQCAF\u00c9 S.A.S. or used under the appropriate authorization.\r\n<\/p>\r\n\r\n<p>\r\nNo content may be reproduced, copied, modified, distributed or used for\r\ncommercial purposes without the prior written authorization of DUQCAF\u00c9.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>28. Limitation of Liability<\/h2>\r\n\r\n<p>\r\nAlthough DUQCAF\u00c9 implements reasonable technical and organizational\r\nsecurity measures to protect personal information, no method of electronic\r\ntransmission, internet communication or electronic storage can be\r\nguaranteed to be completely secure.\r\n<\/p>\r\n\r\n<p>\r\nUsers acknowledge the inherent risks associated with internet communications\r\nand agree that DUQCAF\u00c9 shall not be liable for unauthorized access resulting\r\nfrom circumstances beyond its reasonable control.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>29. Changes to this Policy<\/h2>\r\n\r\n<p>\r\nDUQCAF\u00c9 reserves the right to modify or update this Privacy and Personal\r\nData Processing Policy at any time in order to reflect:\r\n<\/p>\r\n\r\n<ul>\r\n\r\n<li>Changes in applicable legislation.<\/li>\r\n\r\n<li>Technological developments.<\/li>\r\n\r\n<li>Changes in business operations.<\/li>\r\n\r\n<li>Implementation of new services.<\/li>\r\n\r\n<li>Website improvements.<\/li>\r\n\r\n<li>Changes in payment methods.<\/li>\r\n\r\n<li>Changes in commercial activities.<\/li>\r\n\r\n<\/ul>\r\n\r\n<p>\r\nThe latest version of this Policy will always be published on\r\nwww.duqcafe.com together with its effective date.\r\n<\/p>\r\n\r\n<p>\r\nWhenever material changes are introduced, DUQCAF\u00c9 may notify users\r\nthrough the website, email or other appropriate communication channels.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>30. Governing Law<\/h2>\r\n\r\n<p>\r\nThis Policy shall be governed by and interpreted in accordance with\r\nthe laws of the Republic of Colombia.\r\n<\/p>\r\n\r\n<p>\r\nAny dispute concerning the processing of personal information shall\r\nbe subject to the applicable Colombian legislation and, where\r\nappropriate, the jurisdiction of the competent authorities.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>31. Contact Information<\/h2>\r\n\r\n<p>\r\nFor questions, consultations, requests or complaints concerning this\r\nPrivacy and Personal Data Processing Policy, please contact:\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>DUQCAF\u00c9 S.A.S.<\/strong>\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Website<\/strong><br>\r\nhttps:\/\/duqcafe.com\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Email<\/strong><br>\r\ncontacto@duqcafe.com\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Customer Service & WhatsApp<\/strong><br>\r\n+57 333 432 7937\r\n\r\n<\/p>\r\n\r\n<p>\r\n\r\n<strong>Business Address<\/strong><br>\r\nCarrera 96A #151-43<br>\r\nBogot\u00e1 D.C.<br>\r\nColombia\r\n\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<h2>32. Effective Date<\/h2>\r\n\r\n<p>\r\nThis Privacy and Personal Data Processing Policy becomes effective upon\r\nits publication on the DUQCAF\u00c9 website and remains in force until\r\nmodified or replaced by a newer version.\r\n<\/p>\r\n\r\n<p>\r\nBy using the DUQCAF\u00c9 website, creating an account, purchasing products\r\nor communicating with our company through any official channel, users\r\nacknowledge that they have read and understood this Policy and agree\r\nto the processing of their personal information in accordance with the\r\npurposes and conditions described herein, where such processing is\r\nbased on their consent or another lawful basis.\r\n<\/p>\r\n\r\n<hr>\r\n\r\n<p style=\"text-align:center; margin-top:40px;\">\r\n\r\n<strong>\u00a9 2026 DUQCAF\u00c9 S.A.S.<\/strong><br>\r\n\r\nAll Rights Reserved.\r\n\r\n<\/p>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
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