{"id":662,"date":"2026-07-29T02:44:18","date_gmt":"2026-07-28T21:44:18","guid":{"rendered":"https:\/\/duqcafe.com\/?page_id=662"},"modified":"2026-07-29T23:43:15","modified_gmt":"2026-07-29T18:43:15","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/duqcafe.com\/es\/returns-refunds\/","title":{"rendered":"Devoluciones y reembolsos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"662\" class=\"elementor elementor-662\">\n\t\t\t\t<div class=\"elementor-element elementor-element-490013c e-flex e-con-boxed e-con e-parent\" data-id=\"490013c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-908ee45 elementor-widget elementor-widget-html\" data-id=\"908ee45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.duq-returns-policy{\r\n    --wine:#6B0F1A;\r\n    --wine-dark:#4A0912;\r\n    --cream:#F7F1E7;\r\n    --gold:#B98A47;\r\n    --green:#294C32;\r\n    --text:#3E3732;\r\n    --border:#E6D9C8;\r\n    font-family:Montserrat, Arial, sans-serif;\r\n    background:var(--cream);\r\n    padding:60px 20px;\r\n    color:var(--text);\r\n}\r\n\r\n.duq-returns-wrap{\r\n    max-width:1050px;\r\n    margin:0 auto;\r\n}\r\n\r\n.duq-returns-hero{\r\n    background:linear-gradient(135deg,var(--wine-dark),var(--wine));\r\n    color:#fff;\r\n    padding:58px 48px;\r\n    border-radius:18px;\r\n    margin-bottom:28px;\r\n    box-shadow:0 14px 34px rgba(50,15,15,.15);\r\n}\r\n\r\n.duq-returns-kicker{\r\n    color:#E9CFA5;\r\n    font-size:13px;\r\n    font-weight:700;\r\n    letter-spacing:3px;\r\n    text-transform:uppercase;\r\n    margin-bottom:10px;\r\n}\r\n\r\n.duq-returns-hero h1{\r\n    margin:0 0 14px;\r\n    color:#fff;\r\n    font-size:clamp(38px,6vw,62px);\r\n    line-height:1.05;\r\n    text-transform:uppercase;\r\n}\r\n\r\n.duq-returns-hero p{\r\n    margin:0;\r\n    max-width:760px;\r\n    color:#F7EADB;\r\n    font-size:18px;\r\n    line-height:1.65;\r\n}\r\n\r\n.duq-returns-intro{\r\n    background:#fff;\r\n    border-left:5px solid var(--gold);\r\n    border-radius:12px;\r\n    padding:25px 28px;\r\n    margin-bottom:24px;\r\n    box-shadow:0 7px 20px rgba(45,35,25,.06);\r\n}\r\n\r\n.duq-returns-accordion{\r\n    display:flex;\r\n    flex-direction:column;\r\n    gap:14px;\r\n}\r\n\r\n.duq-returns-accordion details{\r\n    background:#fff;\r\n    border:1px solid var(--border);\r\n    border-radius:13px;\r\n    overflow:hidden;\r\n    box-shadow:0 6px 18px rgba(45,35,25,.05);\r\n}\r\n\r\n.duq-returns-accordion summary{\r\n    list-style:none;\r\n    cursor:pointer;\r\n    display:flex;\r\n    align-items:center;\r\n    justify-content:space-between;\r\n    gap:18px;\r\n    padding:20px 24px;\r\n    color:var(--wine);\r\n    font-size:18px;\r\n    font-weight:700;\r\n    transition:.25s ease;\r\n}\r\n\r\n.duq-returns-accordion summary::-webkit-details-marker{\r\n    display:none;\r\n}\r\n\r\n.duq-returns-accordion summary:hover{\r\n    background:#FBF7F1;\r\n}\r\n\r\n.duq-returns-summary-left{\r\n    display:flex;\r\n    align-items:center;\r\n    gap:14px;\r\n}\r\n\r\n.duq-returns-number{\r\n    min-width:34px;\r\n    height:34px;\r\n    display:inline-flex;\r\n    align-items:center;\r\n    justify-content:center;\r\n    border-radius:50%;\r\n    background:var(--wine);\r\n    color:#fff;\r\n    font-size:14px;\r\n    font-weight:700;\r\n}\r\n\r\n.duq-returns-arrow{\r\n    width:12px;\r\n    height:12px;\r\n    border-right:2px solid var(--gold);\r\n    border-bottom:2px solid var(--gold);\r\n    transform:rotate(45deg);\r\n    transition:transform .25s ease;\r\n    margin-right:5px;\r\n}\r\n\r\n.duq-returns-accordion details[open] .duq-returns-arrow{\r\n    transform:rotate(225deg);\r\n}\r\n\r\n.duq-returns-content{\r\n    padding:0 24px 24px 72px;\r\n    color:var(--text);\r\n    line-height:1.75;\r\n}\r\n\r\n.duq-returns-content p{\r\n    margin:0 0 12px;\r\n}\r\n\r\n.duq-returns-content p:last-child{\r\n    margin-bottom:0;\r\n}\r\n\r\n.duq-returns-content ul,\r\n.duq-returns-content ol{\r\n    margin:10px 0 0;\r\n    padding-left:22px;\r\n}\r\n\r\n.duq-returns-content li{\r\n    margin-bottom:8px;\r\n}\r\n\r\n.duq-returns-contact{\r\n    background:var(--green);\r\n    color:#fff;\r\n    border-radius:10px;\r\n    padding:20px;\r\n    margin-top:14px;\r\n}\r\n\r\n.duq-returns-contact a{\r\n    color:#fff;\r\n    font-weight:700;\r\n    text-decoration:none;\r\n}\r\n\r\n.duq-returns-highlight{\r\n    background:#F3EBDD;\r\n    border-left:4px solid var(--gold);\r\n    border-radius:8px;\r\n    padding:15px 17px;\r\n    margin-top:14px;\r\n}\r\n\r\n.duq-returns-note{\r\n    margin-top:24px;\r\n    background:#EFE3D3;\r\n    border-radius:12px;\r\n    padding:18px 22px;\r\n    font-size:14px;\r\n    color:#51483F;\r\n}\r\n\r\n@media(max-width:767px){\r\n    .duq-returns-policy{\r\n        padding:30px 12px;\r\n    }\r\n\r\n    .duq-returns-hero{\r\n        padding:40px 24px;\r\n        border-radius:13px;\r\n    }\r\n\r\n    .duq-returns-hero p{\r\n        font-size:16px;\r\n    }\r\n\r\n    .duq-returns-accordion summary{\r\n        padding:17px 16px;\r\n        font-size:16px;\r\n    }\r\n\r\n    .duq-returns-content{\r\n        padding:0 16px 20px 16px;\r\n    }\r\n\r\n    .duq-returns-number{\r\n        min-width:30px;\r\n        height:30px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<section class=\"duq-returns-policy\">\r\n    <div class=\"duq-returns-wrap\">\r\n\r\n        <header class=\"duq-returns-hero\">\r\n            <div class=\"duq-returns-kicker\">DUQCAF\u00c9 \u00b7 Colombia<\/div>\r\n\r\n            <h1>Returns Policy<\/h1>\r\n\r\n            <p>\r\n                Learn about our conditions for product returns, exchanges,\r\n                guarantees and refunds.\r\n            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"duq-returns-intro\">\r\n            At DUQCAF\u00c9, we are committed to offering high-quality products and\r\n            providing a transparent and reliable experience for our customers.\r\n            The following conditions apply to returns, exchanges and guarantees.\r\n        <\/div>\r\n\r\n        <div class=\"duq-returns-accordion\">\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">1<\/span>\r\n                        Applicable Products\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>This policy applies to the following products:<\/p>\r\n\r\n                    <ul>\r\n                        <li>Roasted coffee in 125 g, 250 g and 453 g presentations.<\/li>\r\n                        <li>Coffee cream in a 780 ml bottle.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p>\r\n                        Because these are food products, returns are subject to\r\n                        specific hygiene, safety and product-condition requirements.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">2<\/span>\r\n                        Cases Eligible for Return or Guarantee\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Return or guarantee requests will be accepted only in the\r\n                        following cases:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>The product arrives in poor condition.<\/li>\r\n                        <li>\r\n                            The product arrives open or with damaged or compromised packaging.\r\n                        <\/li>\r\n                        <li>\r\n                            The product received is different from the product ordered.\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">3<\/span>\r\n                        Time Limit for Reporting an Issue\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Customers must report any issue within a maximum period of\r\n                        <strong>48 hours after receiving the order.<\/strong>\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Requests submitted after this period may not be accepted by DUQCAF\u00c9.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">4<\/span>\r\n                        How to Submit a Request\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        To begin a return, exchange or guarantee request, the customer must:\r\n                    <\/p>\r\n\r\n                    <ol>\r\n                        <li>Contact DUQCAF\u00c9 through one of our official channels.<\/li>\r\n                        <li>Provide evidence showing the condition of the product.<\/li>\r\n                    <\/ol>\r\n\r\n                    <p>The following evidence may be required:<\/p>\r\n\r\n                    <ul>\r\n                        <li>Photographs of the product received.<\/li>\r\n                        <li>Photographs of the packaging.<\/li>\r\n                        <li>\r\n                            A video of the package opening, preferably recorded at the\r\n                            time of delivery or immediately afterwards.\r\n                        <\/li>\r\n                    <\/ul>\r\n\r\n                    <div class=\"duq-returns-contact\">\r\n                        <p>\r\n                            <strong>WhatsApp \/ Phone:<\/strong><br>\r\n                            <a href=\"https:\/\/wa.me\/573334327937\">\r\n                                +57 333 432 7937\r\n                            <\/a>\r\n                        <\/p>\r\n\r\n                        <p>\r\n                            <strong>Email:<\/strong><br>\r\n                            <a href=\"mailto:duqcafe@gmail.com\">\r\n                                duqcafe@gmail.com\r\n                            <\/a>\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">5<\/span>\r\n                        Return Shipping Costs\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Return shipping costs will be assigned according to the cause\r\n                        of the request:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>\r\n                            <strong>DUQCAF\u00c9 error or product in poor condition:<\/strong>\r\n                            DUQCAF\u00c9 will cover the applicable shipping costs.\r\n                        <\/li>\r\n\r\n                        <li>\r\n                            <strong>Customer ordering error:<\/strong>\r\n                            the customer will be responsible for the return shipping costs.\r\n                        <\/li>\r\n\r\n                        <li>\r\n                            <strong>Return due to change of mind:<\/strong>\r\n                            the customer will be responsible for the shipping costs.\r\n                        <\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">6<\/span>\r\n                        Available Solutions\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        Once the request has been reviewed, DUQCAF\u00c9 may offer one of\r\n                        the following solutions:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>Replacement of the product.<\/li>\r\n                        <li>Refund of the applicable amount.<\/li>\r\n                        <li>Store credit or a coupon for a future purchase.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p>\r\n                        The most appropriate solution will be determined according\r\n                        to the specific circumstances of each case.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">7<\/span>\r\n                        Returns Due to Customer Error\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        When a return is requested due to an error made by the customer:\r\n                    <\/p>\r\n\r\n                    <ul>\r\n                        <li>The product must remain unopened.<\/li>\r\n                        <li>The product must be in perfect condition.<\/li>\r\n                        <li>The original packaging must be complete and undamaged.<\/li>\r\n                    <\/ul>\r\n\r\n                    <p>\r\n                        Once DUQCAF\u00c9 receives and inspects the product, the applicable\r\n                        refund will be processed if all conditions are met.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">8<\/span>\r\n                        Cases Not Eligible for Return\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>Returns will not be accepted in the following cases:<\/p>\r\n\r\n                    <ul>\r\n                        <li>The product has been opened or consumed.<\/li>\r\n                        <li>\r\n                            The product was stored improperly after being received by the customer.\r\n                        <\/li>\r\n                        <li>\r\n                            The request is based solely on personal preference, such as\r\n                            not liking the flavor, aroma or product characteristics.\r\n                        <\/li>\r\n                    <\/ul>\r\n\r\n                    <div class=\"duq-returns-highlight\">\r\n                        Food products must remain unopened and in suitable condition\r\n                        to be considered for a return due to customer error or change of mind.\r\n                    <\/div>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details>\r\n                <summary>\r\n                    <span class=\"duq-returns-summary-left\">\r\n                        <span class=\"duq-returns-number\">9<\/span>\r\n                        Final Considerations\r\n                    <\/span>\r\n                    <span class=\"duq-returns-arrow\"><\/span>\r\n                <\/summary>\r\n\r\n                <div class=\"duq-returns-content\">\r\n                    <p>\r\n                        DUQCAF\u00c9 reserves the right to evaluate each request individually\r\n                        before approving a return, exchange, guarantee or refund.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Our goal is to provide every customer with a transparent, fair\r\n                        and high-quality purchasing experience.\r\n                    <\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n\r\n        <div class=\"duq-returns-note\">\r\n            Please keep the product, packaging and available evidence until DUQCAF\u00c9\r\n            has completed its review of the request.\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DUQCAF\u00c9 \u00b7 Colombia Returns Policy Learn about our conditions for product returns, exchanges, guarantees and refunds. At DUQCAF\u00c9, we are committed to offering high-quality products and providing a transparent and reliable experience for our customers. The following conditions apply to returns, exchanges and guarantees. 1 Applicable Products This policy applies to the following products: Roasted [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-662","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/pages\/662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/comments?post=662"}],"version-history":[{"count":4,"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/pages\/662\/revisions"}],"predecessor-version":[{"id":723,"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/pages\/662\/revisions\/723"}],"wp:attachment":[{"href":"https:\/\/duqcafe.com\/es\/wp-json\/wp\/v2\/media?parent=662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}