www.duqcafe.com is an electronic commerce website owned and operated by DUQCAFE S.A.S., a company incorporated under Colombian law. The website provides information about DUQCAFÉ, its coffee, accessories and commercial services, and facilitates purchases through authorized channels.

By accessing, browsing, registering, placing an order or otherwise using the website, the user acknowledges having read and understood these Terms and Conditions, the Privacy and Personal Data Policy, the Shipping Policy and the Returns Policy. If the user does not agree, they must refrain from using the website.

The user agrees to use the website lawfully and in good faith. False identities, fraudulent transactions, unauthorized access attempts, malicious software, automated purchasing agents and actions that interfere with the website are prohibited. The user is responsible for the accuracy of the information supplied.

The website is provided on an “as available” basis. DUQCAFE S.A.S. does not guarantee uninterrupted operation or the absence of technical errors. Maintenance, hosting incidents, telecommunications failures, third-party services or circumstances beyond the company’s control may temporarily affect access.

DUQCAFE S.A.S. seeks to publish clear, current and accurate information. The website may occasionally contain typographical errors, omissions or outdated information. The company may correct or update content, prices, descriptions and availability, while respecting acquired consumer rights and confirmed transactions.

Texts, photographs, videos, illustrations, graphics, designs, databases and other content published on the website are owned by DUQCAFE S.A.S. or used with authorization. Copying, reproduction, modification, distribution, commercialization or public display without prior written authorization is prohibited, except where permitted by law.

The name DUQCAFÉ, logos, labels, packaging, commercial slogans and other distinctive signs displayed on the website may be protected by Colombian and international intellectual property rules. These Terms do not grant a license to use them.

The website may include links to payment processors, transport companies, social networks or other third-party services. DUQCAFE S.A.S. does not control those websites and is not responsible for their content, availability, security or privacy practices.

DUQCAFE S.A.S. may offer roasted coffee, green coffee, dry parchment coffee, coffee-based products, accessories and related services. Products, presentations and availability may be updated, modified or discontinued. Orders remain subject to inventory confirmation.

Product photographs are illustrative and seek to represent colors, packaging and appearance as accurately as possible. Minor differences may occur due to screens, lighting, packaging updates, agricultural variation or production batches.

The customer submits a purchase offer by completing checkout, supplying the required information and selecting a payment method. An order is accepted when DUQCAFE S.A.S. confirms payment and communicates acceptance or dispatch. The company may reject or partially accept an order due to lack of inventory, payment validation issues, pricing errors, suspected fraud or delivery restrictions. If an order is not accepted after payment, the corresponding amount will be refunded.

Prices are shown in Colombian pesos unless another currency is expressly indicated. The total payable amount may include product value, applicable taxes, shipping, insurance, handling or other charges disclosed before purchase. Prices may change before an order is accepted.

Available payment methods may include PSE, cards and other options enabled through Mercado Pago, as well as authorized manual payment channels published by DUQCAFÉ. Payment processing may depend on banks, payment gateways and third parties. Customers must verify that they are using only payment information published or confirmed through official DUQCAFÉ channels.

DUQCAFE S.A.S. may limit quantities, request additional validation or reject orders when there are reasonable indications of fraud, resale abuse, unauthorized payment use or inconsistencies in customer information.

The sales contract is formed when DUQCAFE S.A.S. accepts the customer’s purchase offer after payment and availability validation. Online purchasing services are intended for persons legally capable of entering into contracts. Minors or persons without legal capacity must act through an authorized representative.

DUQCAFE S.A.S. ships within Colombia subject to carrier coverage, inventory, payment confirmation and operational availability. Dispatch times, estimated delivery periods, shipping costs, tracking and failed-delivery procedures are governed by the Shipping Policy published on the website.

International shipments may be evaluated case by case. Before purchasing, the customer must contact DUQCAFÉ through its official channels so the company can review destination, product, quantity, customs requirements, logistics, costs and restrictions. International shipping will proceed only after DUQCAFE S.A.S. confirms feasibility and the parties agree on the conditions.

The customer must provide accurate recipient, address, city and contact information. Delays, returns or additional charges caused by incorrect or incomplete information may be assumed by the customer. A person present at the registered delivery address may be understood as authorized to receive the order unless a restriction was previously reported.

If delivery is unsuccessful because of recipient absence, incorrect information, inability to contact the recipient or refusal of the package, the shipment may be returned. The customer may be required to pay the cost of a new shipment as detailed in the Shipping Policy.

Returns, exchanges, damaged products, incorrect products and guarantee requests are governed by the Returns Policy published on www.duqcafe.com and by mandatory Colombian consumer-protection rules. Because coffee and other edible products are intended for human consumption, return eligibility may depend on packaging integrity, product condition, hygiene, traceability and the legally applicable circumstances.

Where legally applicable, consumers may exercise rights of withdrawal or payment reversal under Colombian consumer-protection rules and within the relevant requirements and time limits. Exceptions may apply depending on the nature and condition of the product, including goods that deteriorate, expire rapidly or cannot be returned for hygiene or safety reasons after opening.

Without limiting mandatory rights under Colombian law, DUQCAFE S.A.S. will not be liable for indirect or consequential damages caused exclusively by misuse of the website, user negligence, third-party failures, force majeure or circumstances outside the company’s reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded.

DUQCAFE S.A.S. will not be considered in breach for delays or failures caused by force majeure or unforeseen events, including natural disasters, public-order events, road closures, strikes, governmental restrictions, telecommunications outages, cyber incidents or carrier disruptions.

The user is responsible for protecting passwords, devices, browsers and internet connections used to access the website. DUQCAFE S.A.S. is not responsible for damage caused by malware, unauthorized access or insecure devices outside its control.

DUQCAFE S.A.S., NIT 902035546-2, located at Carrera 96A # 151-43, Bogotá D.C., Colombia, is responsible for the processing of personal data collected through www.duqcafe.com and its official channels. Contact: contacto@duqcafe.com and +57 333 432 7937.

The website may collect name, identification data when required, email, telephone number, shipping and billing address, order history, payment confirmation data, communications, preferences, IP address, browser information and cookie-related data. Complete card information may be processed directly by an authorized payment gateway.

Personal data may be processed to create and manage accounts; process orders, payments, billing, delivery, returns and guarantees; provide customer service; prevent fraud; comply with accounting, tax, commercial and legal obligations; improve products and services; send authorized commercial information; and conduct statistical or analytical activities.

By voluntarily providing personal information and accepting the applicable notices, the data subject authorizes DUQCAFE S.A.S. to collect, store, use, update, transmit and, where necessary, transfer information for the stated purposes, subject to Colombian law. Data may be shared with service providers such as payment gateways, hosting providers, transport companies, technology suppliers and authorities when required.

Data subjects may know, update and rectify their personal data; request proof of authorization where applicable; be informed about the use of their data; submit complaints to the Superintendence of Industry and Commerce after the applicable internal process; revoke authorization or request deletion where legally appropriate; and access their data free of charge under legal conditions.

Requests concerning personal data must be submitted to contacto@duqcafe.com and should include the data subject’s name, contact information, description of the request and supporting documents where necessary. DUQCAFE S.A.S. will process requests within the procedures and time limits established by applicable Colombian law.

DUQCAFE S.A.S. adopts reasonable administrative, technical and organizational measures designed to prevent unauthorized access, loss, alteration, misuse or fraudulent consultation. Information will be retained only for the time reasonably necessary to fulfill the stated purposes and legal obligations.

Some technology, hosting, analytics, payment or communication providers may process information outside Colombia. Where this occurs, DUQCAFE S.A.S. will apply the legal mechanisms and safeguards required under applicable personal-data rules.

The website may use cookies and similar technologies to maintain sessions, remember preferences, operate the shopping cart, improve navigation, measure traffic, analyze performance and support security.

Cookies may include necessary cookies for accounts, cart and checkout; preference cookies; analytics cookies; marketing cookies where permitted; and third-party cookies from payment, video, social media or analytics services.

Users may accept, reject or delete non-essential cookies through the available cookie banner or browser settings. Disabling necessary cookies may affect account access, shopping cart, checkout or other website functions.

These Terms and Conditions are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent authorities and courts in accordance with applicable Colombian rules.

If any provision is declared invalid, illegal or unenforceable, the remaining provisions will continue in effect to the greatest extent permitted by law.

These Terms are complemented by the Shipping Policy, Returns Policy, Frequently Asked Questions and other notices published on www.duqcafe.com. Where a mandatory legal rule conflicts with any provision, the mandatory legal rule will prevail.

DUQCAFE S.A.S. may modify these Terms to reflect legal, commercial, technological or operational changes. The current version will always be the version published on www.duqcafe.com.

DUQCAFE S.A.S. — NIT 902035546-2 — Carrera 96A # 151-43, Bogotá D.C., Colombia — Phone / WhatsApp: +57 333 432 7937 — Email: contacto@duqcafe.com — Website: www.duqcafe.com.