Frequently Asked Questions
About DUQCAFÉ
1 What is DUQCAFÉ?
DUQCAFÉ is a Colombian specialty coffee brand born in Filandia, Quindío.
We are coffee producers and bring our coffee directly from the farm to your cup while preserving our family's coffee-growing tradition.
2 What does DUQCAFÉ mean?
DUQCAFÉ represents the legacy of a coffee-growing family and our commitment to offering specialty coffee cultivated with dedication and respect for the land.
3 What is the story behind DUQCAFÉ?
DUQCAFÉ began as a family dream. It all started with our grandfather, a man of the countryside who dedicated his life to coffee.
Together with his wife and their seven children, he worked tirelessly among the coffee fields, leaving a legacy of effort, honesty and love for the land.
Inspired by his story, we decided to continue his journey and create a brand that honors his memory. Our logo is a tribute to him, proudly observing the coffee crops he cared for over so many years.
Today, a new generation continues that legacy by bringing the coffee of Filandia, Quindío, to homes in Colombia and abroad.
4 What makes DUQCAFÉ different?
We are specialty coffee producers and participate in every stage of the process: cultivation, processing, drying, roasting and commercialization.
This allows us to offer fresh, traceable and high-quality coffee.
5 Why choose DUQCAFÉ?
Every cup represents the work of a Colombian coffee-growing family.
Our coffee is made from carefully selected Arabica beans of the Cenicafé 1 variety and has achieved an SCA score of 85 points.
Origin and Coffee Profile
6 Where is DUQCAFÉ grown?
Our coffee is grown at Don Bernardo Farm, located in Filandia, Quindío, Colombia, at an altitude of 1,690 meters above sea level.
7 What coffee variety do you grow?
We grow Arabica coffee of the Cenicafé 1 variety.
8 How is the coffee processed?
Our coffee undergoes a washed process and is then naturally dried in a covered raised drying area known locally as a marquesina.
This process helps preserve its distinctive sensory characteristics.
9 What does single-origin coffee mean?
It means that all the coffee beans come from the same farm and can be traced from cultivation to the final consumer.
10 What does specialty coffee mean?
Specialty coffee is coffee that scores more than 80 points according to the Specialty Coffee Association evaluation system.
Our coffee has consistently achieved scores above 85 points.
11 What does DUQCAFÉ taste like?
DUQCAFÉ offers a clean, balanced and sweet cup with notes of:
- Almond.
- Vanilla.
- White chocolate.
- Panela.
- Sweet peanut.
- A light citrus touch.
- A pleasant acidity with notes of red plum.
12 What roast level do you offer?
We use a medium roast to highlight the coffee's natural sweetness, balance and distinctive origin characteristics.
Products and Presentations
13 What products does DUQCAFÉ offer?
We offer:
- Whole-bean roasted coffee.
- Ground roasted coffee.
- Green coffee.
- Dry parchment coffee.
- Coffee brewing accessories.
14 What coffee sizes are available?
Whole-bean coffee:
- 1 lb.
- 2.5 kg.
Ground coffee:
- 1/4 lb.
- 1/2 lb.
- 1 lb.
- 2.5 kg.
Wholesale coffee:
- Green coffee from 50 kg.
- Dry parchment coffee from 70 kg.
Brewing Recommendations
15 Which brewing methods do you recommend?
Our coffee can be prepared using:
- V60.
- Chemex.
- French press.
- Moka pot.
- Espresso machine.
- Drip coffee maker.
- Cold brew.
16 Which grind size should I choose?
- Coarse grind: French press and cold brew.
- Medium grind: V60, Chemex and drip coffee makers.
- Fine grind: Espresso and moka pot.
17 What is the ideal water temperature?
The recommended water temperature is between 90°C and 96°C.
18 What coffee-to-water ratio do you recommend?
We recommend a ratio between 1:15 and 1:17.
This means using one gram of coffee for every 15 to 17 ml of water.
Purchases and Payments
19 Where can I buy DUQCAFÉ?
You can purchase our products directly through our website or contact us through WhatsApp or email.
20 Which payment methods do you accept?
We currently accept:
- Nequi.
- Daviplata.
- Llave.
- PSE.
- Visa.
- Mastercard.
- American Express.
Online payments are processed securely through Mercado Pago.
21 What are the payment details for Nequi, Daviplata and Llave?
- Nequi and Daviplata: 319 202 3721.
- Llave: 1019115361.
Shipping and Orders
22 Do you ship throughout Colombia?
Yes. We offer nationwide shipping throughout Colombia.
We recommend contacting us before purchasing to confirm product availability and delivery coverage for your location.
23 How long does shipping take?
Delivery generally takes between 2 and 5 business days, depending on the destination and product availability.
For more detailed information, please review our Shipping Policy.
24 How can I track my order?
Once your order has been dispatched, you will receive the tracking information through WhatsApp or email.
25 What should I do if my order arrives damaged?
Contact us immediately through WhatsApp or email.
We will review your case and provide the appropriate solution according to our Returns Policy.
WhatsApp:
+57 333 432 7937
Email:
contacto@duqcafe.com
